Voice of the industry – as published in Glass News

Question: We all know how important customer care is, after all the most expensive thing we do is get customers in the first place! However good we are, none of us get everything right 100% of the time – so, what is your attitude to customer care? Is it just an ethos or something you work very hard at? How do you ensure that you are looking after your customers to the best of your ability?

Reena Gjoci, Marketing Director at aluminium and PVCu fabricator Everglade Windows

Everglade is a family business that cares about precise manufacturing and giving customers the reliable service and loyalty they deserve. For 35 years Everglade has offered customers an outstanding level of support.

Day-to-day that support comes from our vibrant office-based team. We’re quick to respond to customers’ needs. Whether it’s a quote, an order or a query, we’re here to help customers. We know that getting the detail right at this point means things flow through the factory with greater ease. And that’s good for all our customers.

The highlight of our year is our customer conference. It gets bigger every time. We always base it around practical business support to make the day valuable to customers. New legislation, product developments, marketing support, and health and safety have all been useful subjects in our conferences. Using our experience in how to get the best from a changing market is a great way to help customers.

We treat customers as guests. After the conference there’s time to relax and talk with other customers and members of Everglade’s team.